Outsourced Technical Support Services - L1, L2 Tech Support

Orsol.ai has 4+ years of experience in providing outsourced technical support services to companies in USA, UK, Germany and Canada. With a strong professional background, well trained agents, and innovation, we can deliver impeccable outcomes under highly competitive market challenges.

Our managed IT Support Services incorporate industry-standard processes and have surpassed the expectations of many companies. Easy integrations, Expert led services and Proactive Support – Give us a chance to demonstrate everything in detail.

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Our Solutions

Find the Right Fit

Choosing Orsol as your next Tech Support provider is better and inexpensive than the overall budget of the in-house team. Also, our tech support service is unique and designed as per industry standards. We customize each services & BPO solutions as per the client needs. Thus, you pay only for the services you acquire.

L1 technical support

Level 1 Tech Support Services offer users a direct support from an agent attending a call, email, or live chat. L1 Technical Support provides basic support, helps in resolving troubleshooting, and figuring out the underlying problem. The support services deal with equipment & networking troubleshooting, ticket management, etc.

L2 technical support

Level 2 Tech Support Services cover complex or hard to solve problems. Agents have in-depth understanding of company’s products and services. They follow-up inquiries from L1 agents and is perfectly suitable for Ecommerce and IT businesses. The support services include – Troubleshooting/resolution, configuration management, etc.

L3 technical support

Level 3 tech support services consist of a development team and are often accredited as the last line of support. The team take inquiries from L1 and L2, and handles the most difficult problems. The support services include – Fixing Defects, Minor Enhancements, Root Cause Analysis and Performance Tuning & Capacity planning.

Benefits

PROS of Technical Support Services

Getting started with tech support services (integration and overall management) is a simple and straightforward process. It is much easier & inexpensive than hiring, training, managing and streamlining in house team. Of course, Orsol will also give you the best L1, L2 and L3 tech support agents and a dedicated project manager working closely – but most importantly, our commitment to ensure best in class services.

What's your next step?

Explain your business's agenda

What do you do? What's your Goal? What products or services you sell? What customers are you targeting?

Decide the Level and skills required

What level of technical support services you generally require and define the skills you think are necessary for an agent.

Mention the Timezone and language

Tech support services work flawlessly for users in their native language. If you're looking for a multilingual technical support solution, say explicitly what languages you want to cover.