Help Desk (also known as an IT Desk or Support Desk) is a service that provides assistance with computer hardware, software, networks and processes. The help desk is a central point of contact for any problem, question or concern regarding a company’s information technology (IT) infrastructure and often plays a key role in the relationship between a company and its customers, particularly in customer service and technical support.

A help desk can be operated by either an in-house Help Desk Team or, in some cases, outsourced to a third-party professional Help Desk Service Provider like Orsol. The primary objective is to make technical support of any kind more accessible, resulting in greater customer satisfaction and loyalty.

For many companies, outsourcing their help desk services to a third-party provider like Orsol is the best decision they will make. The ability to focus on growing the business while leaving the technical support to our expert team of professionals is invaluable.

With Orsol multi-channel help desk services, you can offer customers a number of different channels through which they can receive support for their needs. This includes chat integrations, forums and FAQs.